Allgemeine Geschäftsbedingungen

1. Introduction

Welcome to Ultrazeen. These Terms and Conditions govern your use of our website ultrazeen.com and your purchase of products or services from us. By using our website and placing an order, you agree to these terms. If you do not agree with these terms, please do not use our website.

2. Information About Us

Company Name: Ultrazeen
Email: info@ultrazeen.com

3. Products and Services

We sell products that enhance your everyday life, with a commitment to exceptional value and customer satisfaction. All products are subject to availability. We make every effort to display accurate product information, including prices and descriptions, but there may be occasional errors or omissions.

4. Prices

All prices are displayed in USD and include VAT unless otherwise stated. Shipping costs will be added at checkout if applicable. Prices are subject to change without notice, but changes will not affect orders that have already been placed.

5. Orders and Payment

To place an order, follow the instructions on our website. Payment can be made via credit/debit card and PayPal. All payments are processed securely.

6. Shipping and Delivery

Shipping Costs: Shipping costs will be calculated based on the delivery address and added to your order total at checkout if applicable.

Delivery Times: Delivery times vary depending on the destination and the shipping method chosen. Estimated delivery times are provided during the checkout process. While we strive to meet these estimates, we cannot guarantee delivery by a specific date.

7. Cancellation and Returns

Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 60 days from the day you receive your goods without giving any reason. To exercise this right, please notify us in writing by email within the 60-day period.

How to Cancel: To cancel your order, please contact us at info@ultrazeen.com with your order details. We will provide instructions for returning the goods.

Returns:
- For the Allura Pen: If you cancel your order, you must return the goods to us within 14 days of informing us of the cancellation. You are responsible for the cost of returning the goods.
- For the Ultimate Aftercare Set: Due to hygiene and safety regulations, we can only accept returns of this product if it remains unopened and in its original sealed packaging.

Refunds: Once we receive the returned goods, we will process your refund within 14 days. Refunds will be made to the original payment method.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately at info@ultrazeen.com. We will arrange for the return and provide a replacement or refund as appropriate.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Ultrazeen and is protected by copyright laws. Unauthorized use of any content is prohibited.

10. Liability

We are not liable for any indirect, consequential, or special damages arising from your use of our website or products. Our liability is limited to the maximum extent permitted by law.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. It is your responsibility to review these terms periodically.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of the United States.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Ultrazeen
info@ultrazeen.com