Allura Pen Customer Support Center
Your complete guide to safe and effective skin tag removal
Instruction Manual
Download the complete user manual for step-by-step instructions, safety guidelines, and care instructions.
Download Manual (PDF)
File size: 2.5MB | Available in English
Share Your Experience
Help other customers by sharing your experience with the Allura Pen. Your feedback helps us improve and assists others in their skin tag removal journey.
Leave a Review
Reviews are public and help build our community of satisfied customers.
Step-by-Step Video Tutorials
Watch these essential tutorials before using your Allura Pen for the first time.
Pro Tip for Beginners
Start by practicing on less visible skin tags (like those on your torso or back) to get comfortable with the device before treating more visible areas like your neck or face.
Installing Fine Needle Tips
Learn how to safely attach and secure the fine needle tips for small, delicate skin tags. Includes proper handling and alignment techniques.
Installing Large Pin Tips
Step-by-step guide for attaching the large pin tips for bigger or thicker skin tags. Covers proper threading and safety checks.
Replacement Needle Tips
Keep your treatments hygienic and effective with fresh needle tips. We recommend replacing tips after every few uses or monthly for best results.
Order Replacement Tips
Available in fine and coarse needle sets
Need Help?
Our friendly support team is here to answer any questions about using your Allura Pen safely and effectively.
Contact Support
We typically respond within 24 hours
What Our Customers Say
"I was nervous about using it at first, but the instructions were so clear and the device is incredibly easy to use. I started with a small tag on my back to practice, then moved to my neck tags. They're completely gone after just one treatment each. No pain, no scarring - exactly what was promised!"
- Sarah M., Verified Customer, Age 52
"As someone who was spending hundreds at the dermatologist, this has been a game-changer. I've removed 8 skin tags so far and the pen is still working perfectly. The videos really helped me understand the process, especially the needle installation part."
- Mike R., Verified Customer, Age 45
Enhance Your Results
Complete your skincare routine with these carefully selected products designed to work perfectly with your Allura Pen.
TripleLift Pro™
Advanced lifting and firming technology to visibly tighten skin and restore youthful facial contours.
Learn More
Allura Pen
Professional-grade precision tool for safe, effective at-home removal of skin tags.
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Aftercare Healing Set
Specially formulated healing balms and serums to optimize recovery and prevent scarring after treatment.
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LED Light Therapy Mask
Professional-grade LED therapy to accelerate healing and improve overall skin health and appearance.
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Collagen Boost Mask
Premium collagen masks to restore skin elasticity and promote faster healing in treated areas.
Learn More
2-Year Extended Warranty
Protect your investment with comprehensive coverage including device replacement and priority support.
Learn More
Frequently Asked Questions
How do I know which needle to use for my skin tag?
Fine needles are perfect for small, thin skin tags (2mm or smaller). Large pin tips work better for larger or thicker skin tags. Start with the fine needle - you can always switch if needed. Remember to always use a fresh, sterile needle for each treatment session.
What power level should I start with?
Always start with the lowest power level (Level 1) for your first treatment. You can gradually increase if needed, but most skin tags respond well to lower settings. It's better to do multiple gentle treatments than one aggressive one.
Is it normal for the skin tag to turn dark after treatment?
Yes, this is completely normal! The Precision Ion Technology causes the skin tag to dry out and darken over 7-14 days before naturally falling off. Do not pick or pull at the treated area - let it heal naturally.
How long should I wait between treatments on the same area?
Wait at least 2-3 weeks between treatments on the same skin tag to allow proper healing. Most skin tags only need one treatment, but larger ones might require a second session.
Can I use the pen on sensitive areas like my neck or underarms?
Yes, the Allura Pen is safe for sensitive areas when used properly. Use the lowest power setting and take extra care in these areas. Avoid treating multiple tags in the same area on the same day.
What should I do if I experience redness or irritation?
Mild redness immediately after treatment is normal and should fade within a few hours. Apply a thin layer of petroleum jelly or healing ointment. If irritation persists beyond 24 hours or worsens, discontinue use and consult a healthcare professional.
How do I clean and maintain my Allura Pen?
Wipe the device with a clean, damp cloth after each use. Never submerge in water. Replace needle tips regularly and store in a clean, dry place. The device should be charged after every few uses to maintain optimal performance.
Need Personal Assistance?
Our friendly support team is here to help with any questions about your Allura Pen experience.
We typically respond within 24 hours • Monday-Sunday
Important Safety Information & Disclaimer
The Allura Pen is designed exclusively for skin tag removal only. Do not use on moles, warts, cherry angiomas, milia, or any other skin blemishes. Do not use if you have a pacemaker or are pregnant. Consult your healthcare provider before use. Do not use on or near sensitive areas such as the eyes, eyelids, or mucous membranes. Start with less visible skin tags (such as on your torso or back) to familiarize yourself with the device before treating more visible areas. Always consult a healthcare professional if you're unsure about any skin growth before attempting removal. Individual results may vary. This device is for cosmetic use only and is not intended to diagnose, treat, cure, or prevent any medical condition.